To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com If your return is accepted, we will send you the instructions on how and where to send your package. It is important to note that you will be responsible for the logistics costs of returning the package. Items sent back to us without first requesting a return will not be accepted. Refund would be arise within 7 work days.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In addition to the questions that customers often mention in the FAQs, you may have some other questions.
Don't worry, our customer service team can help you answer various questions professionally.
Welcome to contact us:
Tel: +1 (770) 405-9658
WhatsApp: +1 (770) 405-9658
Customer Service Address: 2810 Jackson Ave, Longisland City, New York, US
Warehouse Address: Room 1213, No. 2 Block, JieShun Road, Panyu , Guangzhou County, GuangDong Province